Using Space Agents
Front Desk: asking colleagues
Every person has a Front Desk agent that receives requests from colleagues, and nothing happens until its owner approves.
How do you get something from a colleague without interrupting them, or letting your AI read their private files? The Front Desk is the answer.
What it is
Your Front Desk is a special personal agent that answers other people's requests on your behalf. You always get one. It can be paused, not deleted.
Because it speaks to other people, it is deliberately limited:
- It has only what you ticked for it. It never inherits everything you can see.
- It has no file tools and no memory.
- Whatever someone asks is treated as outside input, not an instruction.
- It can't use any tool that's tied to your identity, such as a lookup of your own salary record.
Asking a colleague
In chat, ask the copilot to contact someone:
Try asking
Ask Priya whether the Q3 forecast numbers are final.
The copilot shows a confirmation, then sends a request. Priya's Front Desk receives it, and Priya approves or declines before anything is worked on. She can also just answer it herself.
Only the final answer comes back to you, posted in your own thread with a notification. You never see Priya's internal work.
Managing your own Front Desk
Open Agents and find your Front Desk. You can set:
| Setting | What it does |
|---|---|
| Accepting requests | Switch off to stop new requests. |
| Daily request limit | Caps how many requests it will take per day. |
| Away note | A message people get when you're not accepting. |
| Resources | What it may use to answer, from what you've ticked. |
Requests wait under Reviews (or in a notification) until you decide.
Who can reach whom
Your administrator sets how far requests can travel: everyone in the organization (the default) or only people in the same group. They can also turn cross-person requests off entirely.
Who pays
The person who sent the request uses their own AI allowance, and each request has a cap so it can't run away.
Other ways in: Slack and email
When someone messages your Front Desk through a connected Slack workspace or mailbox, it works the same way: it becomes a request that needs your approval, and the answer goes back in the same thread. An email-based request always waits for your approval first, because an email's sender can be faked. See Channels.